WARRANTY amp MAINTENANCE MANUAL

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15 Non turbo MMNA 2nd book Page 1 Monday March 10 2014 2 02 PM. 15 Non turbo MMNA 2nd book Page 2 Monday March 10 2014 2 02 PM. This manual contains warranties for two markets a The United States territory covered by MMNA. and b U S territories and possessions except Puerto Rico and the U S Virgin Islands Please read. the warranty that applies to your location,a For the United States territory covered by MMNA. Limited warranty Refer to pages 2 to 28, b For U S territories and possessions except Puerto Rico and the U S Virgin Islands. Limited warranty Refer to pages 29 to 36, The maintenance schedule applies to both markets Good maintenance is necessary to protect your. investment and ensure proper performance For information on correct maintenance refer to pages. The warranty information in this manual applies to the Mitsubishi Mirage Lancer Outlander or Out. lander Sport 2 0L only Please consult the individual warranty manual for the vehicles other than. above for applicable coverage terms, Important Note for the customers of Mitsubishi Motors North America Inc MMNA. Mitsubishi Motors also provides owners with a wide range of useful information answers to FAQs. Frequently Asked Questions and important contact numbers over the internet Please visit our. website at http www mitsubishicars com, 15 Non turbo MMNA 2nd book Page 1 Monday March 10 2014 2 02 PM.
TABLE OF CONTENTS, For the United States MMNA For U S territories and posses. Limited Warranty sions Limited Warranty Except,Introduction 2 Puerto Rico and U S Virgin Islands. Customer Satisfaction 4 Introduction 29, Warranty at a Glance 7 New Vehicle Limited Warranty 31. New Vehicle Limited Warranty 9,Basic Coverage 9 Basic Coverage 31. Anti Corrosion Perforation,10 100 Powertrain Coverage 13 Coverage 33.
Anti Corrosion Perforation Emission Control System Warranty 34. Coverage 15 Emergency road service Towing 36,Federal Emission Warranty 17. California Emission Warranty 21 Maintenance,Roadside Assistance 28 Service precautions 37. Emission control system,maintenance 37,Service station checks 38. Selecting the proper,maintenance schedule 38, Vehicles equipped with a California Certified Emission Control System and registered in the states of California. Connecticut Delaware Maine Maryland Massachusetts New Jersey Oregon Pennsylvania Rhode Island Ver. mont or Washington are also entitled to the California Emission Warranty. 15 Non turbo MMNA 2nd book Page 2 Monday March 10 2014 2 02 PM. INTRODUCTION,INTRODUCTION WARRANTY REPAIR ORDER, If you should have warranty service performed on this.
Mitsubishi Motors North America Inc MMNA wants to Vehicle you are entitled to receive a copy of the repair. thank you for purchasing one of our quality products We order listing the warranty service performed RETAIN. are committed to assuring your satisfaction with your new THESE COPIES FOR YOUR RECORDS. 2015 Mitsubishi passenger car or sport utility vehicle here Receipts covering the performance of maintenance ser. inafter referred as Vehicle vices should be retained in the event questions arise con. MMNA also wants you to be completely satisfied and cerning maintenance These receipts should be transferred. invites you to visit a Mitsubishi Motors Dealership for all to each subsequent owner of this Vehicle MMNA reserves. your service needs both during and after the warranty the right to deny warranty coverage if the Vehicle has not. period been properly maintained However denial will not be. based solely on the absence of maintenance records. APPLICABILITY, This warranty is provided to the original and subsequent WARRANTY START DATE. owner s of the Vehicle originally distributed by MMNA and This warranty starts on the date of original retail delivery or. originally sold by an Authorized Mitsubishi Motors Dealer in original use whichever occurs first All references to mile. the United States and which is registered and normally age limitations are for actual odometer miles. operated in the United States,OBTAINING WARRANTY SERVICE. To obtain warranty service you must return your Vehicle to. any Authorized Mitsubishi Motors Dealer or Authorized. Service Center where such service will be performed with. out charge for parts and or labor, 15 Non turbo MMNA 2nd book Page 3 Monday March 10 2014 2 02 PM. INTRODUCTION, OBTAINING WARRANTY SERVICE IN COUNTRIES terms of this warranty and may be brought to Mitsubishi. OTHER THAN THE UNITED STATES Motors Dealers in Canada or Puerto Rico for warranty. 1 In U S Territories and Possessions covered repairs. When a Vehicle purchased in the United States is Should an Authorized Mitsubishi Motors Dealer charge for. registered in U S territories and possessions the warranty repairs you should obtain a detailed receipt cov. Mitsubishi Motors warranty in that territory and pos ering the work performed and upon returning to the U S. sessions will apply contact an Authorized Mitsubishi Motors Dealer for reim. In the event you are temporarily traveling in U S terri bursement consideration. tories and possessions e g vacation the warranty, issued with this Vehicle will apply and warranty service IMPORTANT.
will be provided by an Authorized Mitsubishi Motors Vehicles registered or normally operating outside of the. Dealer in U S territories and possessions United States are not covered under the terms of this. 2 In Canada or Puerto Rico limited warranty, Vehicles registered in the United States but temporarily. traveling in Canada or Puerto Rico are covered by the. 15 Non turbo MMNA 2nd book Page 4 Monday March 10 2014 2 02 PM. CUSTOMER SATISFACTION, CUSTOMER SATISFACTION Step 2 Contact MMNA s Customer Relations. At MMNA we are proud of the quality and of the workman Department. ship that is built into every Vehicle We are equally proud of CALL 1 888 648 7820. our corporate commitment to promote the highest possible After the completion of Step 1 and in the event your Autho. degree of customer satisfaction with our products and ser rized Mitsubishi Motors Dealer or Authorized Service Cen. vices ter has been unable to provide an adequate resolution. Today s automobiles are extremely complex and are com contact MMNA s Customer Relations Department. prised of an enormous number of individual parts Occa Be sure to have your 17 character Vehicle Identification. sionally a problem with one of these parts can occur Number VIN available when you call. Should you experience such a problem we are confident. that you will find your Authorized Mitsubishi Motors Dealer If you choose to write us please send your correspon. or Authorized Service Center prepared to provide you with dence to the following address. high quality service repairs Every Authorized Mitsubishi. Motors Dealer or Authorized Service Center has Mitsu Mitsubishi Motors North America Inc. bishi trained personnel plus the tools and equipment nec Customer Relations Department. essary to provide for your various service needs P O Box 6400. In the event a problem arises we ask that you follow the Cypress CA 90630. procedure outlined on the following pages, Please be sure to include your name address and tele. Step 1 Contact the Nearest Authorized Mitsubishi phone number along with your VIN The VIN can be found. Motors Dealer or Authorized Service Center in the upper corner of the dashboard on the driver s side of. This is the most direct and expedient way to obtain service the Vehicle and on your Vehicle s registration. Authorized Mitsubishi Motors Dealers or Authorized Ser MMNA s Customer Relations Department will be prepared. vice Centers have the ultimate responsibility for providing to investigate your concern and provide you with assis. the service and repairs you may need We recommend that tance. you contact the Dealership Service Advisor or Service. Manager for assistance In the event that you feel addi Step 3 Dispute Resolution. tional assistance is required ask to speak to the Dealer See Notice to Consumers on next page. ship owner Since it is his or her business he or she will be. very interested in your continued satisfaction and patron. 15 Non turbo MMNA 2nd book Page 5 Monday March 10 2014 2 02 PM. NOTICE TO CONSUMERS, NOTICE TO CONSUMERS To file a claim complete the Dispute Resolution Process. MMNA is committed to assuring your satisfaction with application which includes the following information. your Vehicle Your name and address,Your Vehicle model and Vehicle Identification Num.
If you have a concern that is not resolved to your satisfac ber VIN and. tion we encourage you to use Mitsubishi Motors informal The nature of your concern. third party Dispute Resolution Process administered by. the National Center for Dispute Settlement NCDS While Once your claim is submitted NCDS will review your. you may use the Process at any time we suggest that you request for arbitration and inform you if your concern meets. first follow Mitsubishi Motors normal complaint handling the program criteria for the Dispute Resolution Process If. process your concern meets the program criteria it will be referred. to an NCDS decision maker arbitrator for hearing If you. Dispute Resolution Process requested an oral hearing you will be contacted by an. First contact your dealership to discuss your concern if NCDS representative to arrange a mutually agreeable date. the dealer can not resolve your concern contact MMNA s and location to conduct the hearing If you selected a three. Customer Relations at 1 888 648 7820 An MMNA person panel and a documents only hearing NCDS will. regional representative will work with you to address your notify you of the date all your documents must be received. concern by NCDS Arkansas customers may choose a single arbi. trator or panel regardless of format The arbitrator or panel. If you are not satisfied after contacting your dealership and. will render a decision on your case You may accept or. MMNA s Customer Relations and wish to pursue the mat. reject the decision If you accept the decision it will be bind. ter further submit an application which can be found in the. ing on MMNA The entire process will normally take no. Dispute Resolution Process brochure located in the glove. longer than forty 40 days from the date your application is. box of your Vehicle describing your concern,received to the date the decision is rendered. National Center for Dispute Settlement, In the event your Vehicle does not conform to MMNA s. Dispute Resolution Process, express warranty after a reasonable number of repair. P O Box 485, attempts the federal Magnuson Moss Warranty Act and. Mt Clemens MI 48046, state lemon laws permit owners to obtain a replacement.
1 866 WE RESOLVE, vehicle or a refund of the purchase price under certain cir. 1 866 937 3765, cumstances The provisions of state laws vary from state to. There is no cost to you for submitting your application state. 15 Non turbo MMNA 2nd book Page 6 Monday March 10 2014 2 02 PM. NOTICE TO CONSUMERS, Some states require that written notification be given to the IMPORTANT. manufacturer before the consumer may be eligible for a You must use the National Center for Dispute Settlement. refund or replacement vehicle Therefore MMNA requests NCDS prior to seeking remedies through a court action. that you first provide us with written notification of any such pursuant to the Magnuson Moss Warranty Act the Act. non conformities so that we may have an opportunity to However if you choose to seek remedies that are not cre. make final repairs to the Vehicle before you pursue lemon ated by the Act you are not required to use NCDS. law remedies although that option is still available to you You must also. use NCDS if you are seeking remedies under the Lemon. Please send your correspondence to Laws of your state if your state statute requires you to do. so Please consult the Customer Satisfaction section of this. Mitsubishi Motors North America Inc manual and the Dispute Resolution Process brochure for. Attn Customer Relations more information about the NCDS program. P O Box 6400,Cypress CA 90630 0064 OTHER TERMS,ANY IMPLIED WARRANTY APPLICABLE TO THIS VEHI. CLE IS LIMITED IN DURATION TO THE LENGTH OF, Please include the following information in your correspon THIS WRITTEN WARRANTY MMNA SHALL NOT BE LIA.
dence BLE FOR ANY INCIDENTAL CONSEQUENTIAL SPE, Your name address and contact phone number CIAL OR EXEMPLARY DAMAGES FOR BREACH OF. Your Vehicle year model and 17 character Vehicle Identi THIS WARRANTY OR ANY IMPLIED WARRANTY. fication Number VIN, The nature of your concern Some states do not allow the exclusion or limitation of inci. dental or consequential damages or limitation on how long. an implied warranty lasts or limitations on available reme. dies so the above limitations or exclusions may not apply. to you This warranty gives the owner specific legal rights. and the owner may also have other rights which vary by. 15 Non turbo MMNA 2nd book Page 7 Monday March 10 2014 2 02 PM. WARRANTY AT A GLANCE,NEW VEHICLE LIMITED WARRANTY,12 months 5 years 7 years 10 years. 12 000 miles 60 000 miles 100 000 miles 100 000 miles. Basic Coverage,10 100 Powertrain Coverage,Adjustments. Anti corrosion, Powertrain components are covered for this time and mileage period.
under the Basic Coverage of New Vehicle Limited Warranty. The maintenance schedule applies to both markets Good maintenance is necessary to protect your investment and ensure proper performance For information on correct maintenance refer to pages 37 to 47 The warranty information in this manual applies to the Mitsubishi Mirage Lancer Outlander or Out lander Sport 2 0L only Please consult the

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