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Table of Contents TIS 2 WEB,Suzuki Customer Support Overview 2. Software License Agreement 3,Using This Manual 4,Techline Information System TIS 2 Web Overview 5. TIS 2 Web Application 6,Using TIS 2 Web for the first time 6. Installing Java 6,Tech 2 View 7,Software Download 9. 32MB Tech 2 PCMCIA Card and CANdi Module 10,Tech 2 Standard Update Procedure 12.
Tech 2 Custom Update Procedure 14,Snapshot Functions 15. Capturing a Snapshot of the Vehicle Data Stream 15. Uploading the Snapshot to the PC 17,Viewing the Snapshot 18. Replaying the Snapshot 18,Single Column vs Two Column Display 19. Displaying Diagnostic Trouble Codes 20,Diagnostic Trouble Code Change Mode 22. Displaying Graphs 23,Lock Unlock Parameters 25,Viewing Capture Info Data 26.
Snapshots can be emailed from TIS 2 Web if necessary 28. Printing a Snapshot 29,Service Programming System SPS 30. Performing Pass Thru Programming 31,Verifying Reprogramming 34. SUZUKI TECH2 TIS 2 Web User Guide i,GENERAL TIS 2 WEB. The Techline Information System TIS 2 Web User s Guide provides a comprehensive overview of TIS 2 Web software. including Tech2 View Software Download Snapshot Upload Display and Service Programming System SPS. This TIS2 Web software is available from the Web site TIS 2 Web provided by GM Service and Parts Operations via. Suzuki Service Protocol Site http portal suzukibitstop com ASMC American Suzuki Motor Corporation and its. affiliated dealers only can obtain it from Suzuki Pit Stop http www suzukipitstop com as well. Everything contained in this manual is based on the latest product information available at the time of publication. The right is reserved to make changes at any time without notice. No part of this publication may be reproduced stored in any retrieval system or transmitted in any form by any means. including but not limited to electronic mechanical photocopying recording or otherwise without the prior written. permission of Suzuki Motor Corporation This includes all text tables illustrations and charts. Requests for permission should be sent to,Suzuki Motor Corporation. Service Parts Readiness Group,Field Service Department.
300 Takatsuka Cho,Hamamatsu City Japan,2007 Suzuki Motor Corporation All rights reserved. Microsoft Windows screen captures are used for instructional purposes. SUZUKI TECH2 TIS 2 Web User Guide 1,SUZUKI CUSTOMER SUPPORT OVERVIEW TIS 2 WEB. Suzuki Customer Support Overview, To obtain assistance with the TIS 2 Web application distributors and dealers should use the following process based. on their location,Suzuki dealers,Contact their distributor. Distributor in North America, The Techline Customer Support Center telephone line information 1 888 337 1010 English.
Distributor in Canada, The Techline Customer Support Center telephone line information 1 800 828 6860 English French. Distributors except North America and Canada, Contact the Techline Customer Support Center through the Internet using the Feedback icon on the TIS2 web. main screen, If the salesmake of Current Settings column is not Suzuki perform the following steps to change it. 1 Select the Setting icon on the TIS 2 web main screen. 2 Select Suzuki among Default Sales make items,3 Logout once and login. SUZUKI TECH2 TIS 2 Web User Guide 2,SOFTWARE LICENSE AGREEMENT TIS 2 WEB.
Software License Agreement, Please read this license agreement carefully before proceeding to use the software Rights to the software are offered. only on the condition that the customer agrees to all terms and conditions of the license agreement Proceeding to use. the software indicates your acceptance of these terms and conditions. 1 USE Customer may use the software only on the computer system on which it was originally installed. Customer may not reverse assemble or decompile software unless authorized by law. 2 OWNERSHIP Customer agrees that it does not have any title or ownership of the software other than ownership of. the physical media Customer acknowledges and agrees that the software is copyrighted and protected under the. copyright laws Customer acknowledges and agrees that the software may have been developed by a third party. software supplier named in the copyright notices included with the software who shall be authorized to hold the. Customer responsible for any copyright infringement or violation of this agreement. 3 TERMINATION Suzuki Motor Corporation may terminate this software license for failure to comply with any of. these terms provided Suzuki Motor Corporation has requested Customer to cure the failure and Customer has ailed. to do so within thirty 30 days of such notice,SUZUKI TECH2 TIS 2 Web User Guide 3. USING THIS MANUAL TIS 2 WEB,Using This Manual, To increase effectiveness with the Techline Information System TIS 2 Web software users should familiarize. themselves with the format and information contained in this guide. TIS 2 Web figures and illustrations are hyperlinked to the text of this manual To view a figure simply click on its. description which is shown in blue text,SUZUKI TECH2 TIS 2 Web User Guide 4. TECHLINE INFORMATION SYSTEM TIS 2 WEB OVERVIEW TIS 2 WEB. Techline Information System TIS 2 Web Overview, Techline Information System TIS 2 Web is a web based delivery system that allows technicians to perform Service.
Programming SPS update the Tech 2 and view Tech 2 snapshot data in a Windows environment. The Tech2 View Function is used to have Tech2 screen displayed on your PC screen. The Software Download function updates the Tech2 scan tool software. The Snapshot function provides means for viewing scan tool snapshot data as well as freeze frame and capture info. data on the PC, The Service Programming System function updates the flash calibration files that are stored in a vehicle onboard. controller, The Help icon at the upper right of the TIS 2 web screen is exclusively for GM Do not use it unless. instructed in this User Guide, The Feedback icon at the upper right of the TIS 2 web screen is exclusively for distributors Feedback. Type includes the one for GM as well When using it be sure to use only Online Feedback for Software. SUZUKI TECH2 TIS 2 Web User Guide 5, TECHLINE INFORMATION SYSTEM TIS 2 WEB OVERVIEW TIS 2 WEB. TIS 2 Web Application, TIS has four major applications Tech 2 View Service Programming System SPS Software Download and Snapshot.
Upload Display This guide covers the Tech 2 View Software Download SPS and Snapshot applications Figure1. Depending on what access user profile you have and what region you are from additional icons may appear. Using TIS 2 Web for the first time, Java software must be installed one time only in order to use TIS 2 Web. Installing Java, Go to Help then FAQ and follow instructions to download Java The correct Java Runtime version must be installed to. use TIS 2 Web If Java is not installed complete the following steps. From the TIS 2 Web main screen select Help icon, From the Help menu select General then Frequently Asked Questions FAQ s. Select How do I install the latest Java,Follow the installation steps provided. Tech2 main screen,Before You Start,SUZUKI TECH2 TIS 2 Web User Guide 6.
TECH 2 VIEW TIS 2 WEB,Tech 2 View,Tech 2 View can be used to. Aid Technical Assistance when diagnosing tool problems. View Tech 2 screens on your PC,Aid in Tech 2 training classes. Perform the following steps to access Tech 2 View, 1 Select Tech 2 View on the TIS Application Selection screen Figure 1 A No Connection Established with. Handheld Device message will be displayed Figure 3. 2 From the lower toolbar select the Start Communications with the Tech 2 icon Figure 4. 3 Follow the instructions on the Connect to a Handheld Device screen Figure 5 connecting the terminal to the. Tech 2 as shown in Figure 6, 4 Select OK and the Tech 2 Main Menu will be displayed on the Tech 2 and the PC Figure 7 Now that. communications have been established any Tech 2 screen will also be displayed on the PC Figure 8 until. communications are stopped between the Tech 2 and the terminal. Figure 3 Figure 6, No connection with the handheld Tech 2 connected to PC.
device message,Figure 4 Figure 7, Start Communications with the Tech 2 icon Tech 2 Main Menu on Tech 2 View screen. Figure 5 Figure 8, Connect to a Handheld Device screen Example of Tech 2 screen displayed on the PC. Tech 2 View continued on next page,SUZUKI TECH2 TIS 2 Web User Guide 7. TECH 2 VIEW TIS 2 WEB,Tech 2 View continued, The Tech 2 View application consists of the following major areas. Tech 2 screen Figure 9,Tech 2 navigational and functional keys Figure 10.
Tech 2 soft keys Figure 11,Perform the following steps to exit Tech 2 View. 1 Select the Stop Communications with the Tech 2 icon from the lower toolbar Figure 12 and the No. Connection Established with Handheld Device message will be displayed Figure 3. 2 Select the Exit TIS 2 Web icon Figure 13 to leave the TIS 2 Web application and the Tech 2 returns to its title. screen Figure 14,Figure 9 Figure 12, Screen portion of Tech 2 View Stop Communications with the Tech 2 icon. Figure 10 Figure 13,Keypad portion of Tech 2 View Exit TIS 2 Web icon. Figure 11 Figure 14, Soft keys portion of Tech 2 View Tech 2 title or start up screen. SUZUKI TECH2 TIS 2 Web User Guide 8,SOFTWARE DOWNLOAD TIS 2 WEB.
Software Download, The Software Download function of TIS 2 Web is used to update the Tech 2 scan tool software to the latest version. Like all computers the Tech 2 scan tool stores software that determines how it runs and what it can do This software. allows the scan tool to perform diagnostic routines on or for the following vehicle applications. Powertrain Body Chassis and Service Programming, Scan tool software is regularly updated to reflect changes in vehicle engineering or diagnostics Refer to TIS 2 Web. Newsletter for new scan tool updates,SUZUKI TECH2 TIS 2 Web User Guide 9. SOFTWARE DOWNLOAD TIS 2 WEB,32MB Tech 2 PCMCIA Card and CANdi Module. The PCMCIA card is sensitive to magnetism and static electricity Use care when handling. The PCMCIA card is accessed through a door on top of the Tech 2 The card is ejected by pushing the arrow. button pointing to the card to be removed Cards are notched to allow insertion only one way When reinserting. the card make sure that it fully seats into the Tech 2. The Tech 2 software is stored on a PCMCIA card All of the applications share a single database on the PCMCIA card. Refer to Figure 15 card ejection Figure 16 card keying and Figure 17 card insertion. The card can store at least two snapshots and one Capture Info data file This allows analysis of intermittent. conditions on a vehicle being serviced, A write protect slide mechanism is on the top edge of the card If the write protect slide mechanism is in the locked.
position you will not be able to, store snapshots or captured information and service programming will not work The correct position is at the middle. of the card unlocked,Figure 15 Figure 17,Ejection of PCMCIA card PCMCIA card insertion. PCMCIA card keying 32MB Tech 2 PCMCIA Card and CANdi Module. continued on next page,SUZUKI TECH2 TIS 2 Web User Guide 10. SOFTWARE DOWNLOAD TIS 2 WEB, 32MB Tech 2 PCMCIA Card and CANdi Module continued. CANdi Module, The CANdi module is needed when connecting Tech2 to vehicleas shown in Figure 26.
32MB Tech2 PCMCIA Card and CANdi Part Number, Controller Area Network Diagnostic Interface CANdi Module Part Number 3000164. 32MB Tech2 Memory Card Part Number 3000118, Use only GM Service and Parts Operations supplied PCMCIA cards The PCMCIA slots are designed to interface. with 5 volt cards Permanent damage to Tech 2 could occur if a 3 3 volt card is inserted into the Tech 2 PCMCIA. The Tech 2 requires a 32 MB card called a linear flash card The low priced 32 MB cards called strata. flash cards available on Internet sites will not work in the Tech 2. SUZUKI TECH2 TIS 2 Web User Guide 11,SOFTWARE DOWNLOAD TIS 2 WEB. Tech 2 Standard Update Procedure,To perform a standard Tech 2 update. 1 Connect the scan tool to the PC using the RS 232 cable refer to the illustration in Figure 6. 2 Power up the scan tool using the AC power supply that came with the tool refer to Figure 6 Figure 14 and NOTICE. 3 At the PC launch TIS 2 Web, 4 From the TIS 2 Web main screen Figure 1 select Software Download.
5 At the Select Diagnostic Tool for Download screen select Tech 2 and Standard Figure 18 to install. the newest software on the scan tool After confirming the selection select Next A message will. appear indicating the PC is reading the contents of the diagnostic tool. 6 The PC will display a Confirm Software Change screen Figure 19 showing what the Tech 2. currently contains and what it will contain after the download Click Next to continue. Clicking Next at the Confirm Software Change screen will initiate the download Be sure the correct file has. been selected before clicking Next,Figure 18 Figure 19. Standard update selected on the Select Confirm Software Change screen. Diagnostic Tool for Download screen, If Figure 14 logo is not displayed on the Tech 2 title screen when the power is turned on perform the following. Is a correct PCMIA card inserterd in the Tech 2 slot If not insert it properly. Are 2 PCMIA cards one of 2 cards is a correct PCMIA . Suzuki Customer Support Overview To obtain assistance with the TIS 2 Web application distributors and dealers should use the following process based on their location Suzuki dealers Contact their distributor Distributor in North America The Techline Customer Support Center telephone line information 1 888 337 1010 English Distributor in Canada

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