MERIT Customer Specific Requirements

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Table of Contents,INTRODUCTION BUSINESS PHILOSOPHY 6. 1 1 Scope General 7,2 NORMATIVE REFERENCES 7,2 1 Normative and Informative References 7. 3 TERMS AND DEFINITIONS 8, 3 1 Terms and Definitions for the Automotive Industry 8. 4 CONTEXT OF THE ORGANIZATION 9, 4 1 Understanding the Organization and its Context 9. 4 2 Understanding the Needs and Expectations of Interested Parties 9. 4 3 Determining the scope of the quality management system 9. 4 3 1 Determining the Scope of the Quality Management System Supplemental 10. 4 3 2 Customer Specific Requirements 10, 4 4 Quality Management System and its Processes 10.
4 4 1 1 Conformance of Product and Processes 10,4 4 1 2 Product Safety 11. 5 LEADERSHIP 11,5 1 Leadership and commitment 11,5 1 1 General 11. 5 1 1 1 Corporate responsibility 11,5 1 1 2 Process Effectiveness and Efficiency 11. 5 1 1 3 Process Owners 11,5 1 2 Customer focus 11,5 2 Policy 11. 5 2 1 Establishing the Quality Policy 11,5 2 2 Communicating the Quality Policy 11.
5 3 Organizational roles responsibilities and authorities 11. 5 3 1 Organizational roles responsibilities and authorities supplemental 12. 5 3 2 Responsibility and Authority for Product Requirements and Corrective Actions 12. 6 PLANNING 12,6 1 Actions to Address Risks and Opportunities 12. 6 1 2 1 Risk Analysis 12,6 1 2 2 Preventive Action 12. 6 1 2 3 Contingency Plans 12, 6 2 Quality Objectives and Planning to Achieve Them 12. 6 2 2 1 Quality Objectives and Planning to Achieve Them Supplemental 13. 6 3 Planning of Changes 13,7 SUPPORT 13,7 1 Resources 13. 7 1 1 General 13,7 1 2 People 13,7 1 3 Infrastructure 13.
7 1 3 1 Plant facility and equipment planning 13, 7 1 4 Environment for the Operation of Processes 13. 7 1 4 1 Environment for the Operation of Processes Supplemental 13. 7 1 5 Monitoring and Measuring Resources 13,7 1 5 1 General 13. 7 1 5 1 1 Measurement systems analysis 13,7 1 5 2 Measurement Traceability 14. 7 1 5 2 1 Calibration and Verification Records 14,7 1 5 3 Laboratory Requirements 14. 7 1 5 3 1 Internal Laboratory 14,7 1 5 3 2 External Laboratory 14.
7 1 6 Organizational Knowledge 14,7 2 Competence 14. 7 2 1 Competence Supplemental 14,7 2 2 Competence on the job training 15. 7 2 3 Internal Auditor Competency 15,7 2 4 Second Party Auditor Competency 15. 7 3 Awareness 15,7 3 1 Awareness Supplemental 15,7 3 2 Employee Motivation and Empowerment 15. 7 4 Communication 15,7 5 Documented information 15.
7 5 1 General 15, 7 5 1 1 Quality Management System Documentation 15. 7 5 2 Creating and updating 15,7 5 3 Control of documented information 15. 7 5 3 2 1 Record retention 16,7 5 3 2 2 Engineering specifications 16. 8 OPERATION 16,8 1 Operational Planning and Control 16. 8 1 1 Operational Planning and Control Supplemental 16. 8 1 2 Confidentiality 16,8 2 Requirements for Products and Services 16.
8 2 1 Customer Communication 17,8 2 1 1 Customer Communication Supplemental 17. 8 2 2 Determining the Requirements for Products and Services 17. 8 2 2 1 Determining the Requirements for Products and Services Supplemental 17. 8 2 3 Review of the Requirements for Products and Services 17. 8 2 3 1 1 Review of the requirements for products and services supplemental 17. 8 2 3 1 2 Customer Designed Special Characteristics 17. 8 2 3 1 3 Organization Manufacturing Feasibility Run at Rate 17. 8 2 4 Changes to Requirements for Products and Services 18. 8 3 Design and Development of Products and Services 18. 8 3 1 General 18, 8 3 1 1 Design and Development of Products and Services Supplemental 18. 8 3 2 Design and Development Planning 18, 8 3 2 1 Design and Development Planning Supplemental 18. 8 3 2 2 Product Design Skills 18, 8 3 2 3 Development of Products with Embedded Software 18. 8 3 3 Design and Development Inputs 18,8 3 3 1 Product Design Input 19.
8 3 3 2 Manufacturing Process Design Input 19,8 3 3 3 Special Characteristics 19. 8 3 4 Design and Development Controls 19,8 3 4 1 Monitoring 19. 8 3 4 2 Design and Development Validation 19,8 3 4 3 Prototype Program 19. 8 3 4 4 Product approval process 19,8 3 5 Design and Development Outputs 20. 8 3 5 1 Design and Development Outputs Supplemental 20. 8 3 5 2 Manufacturing Process Design Output 20,8 3 6 Design and Development Changes 20.
8 3 6 1 Design and Development Changes Supplemental 20. 8 4 Control of Externally Provided Processes Products and Services 20. 8 4 1 General 20,8 4 1 1 General Supplemental 20,8 4 1 2 Supplier Selection Process 20. 8 4 1 3 Customer Directed Sources also known as Directed Buy 21. 8 4 2 Type and Extent of Control 21, 8 4 2 1 Type and Extent of Control Supplemental 21. 8 4 2 2 Statutory and Regulatory Requirements 21, 8 4 2 3 Supplier Quality Management System Development 21. 8 4 2 3 1 Automotive Product Related Software or Automotive Products with Embedded Software 21. 8 4 2 4 Supplier monitoring 21,8 4 2 4 1 Second party audits 21. 8 4 2 5 Supplier development 22,8 4 3 Information for External Providers 22.
8 4 3 1 Information for External Providers Supplemental 22. 8 5 Production and Service Provision 22, 8 5 1 Control of Production and Service Provision 22. 8 5 1 1 Control plan 22, 8 5 1 2 Standardized Work Operator Instructions and Visual Standards 23. 8 5 1 3 Verification of Job Set Ups 23,8 5 1 4 Verification After Shutdown 23. 8 5 1 5 Total Productive Maintenance 23, 8 5 1 6 Management of Production Tooling and Manufacturing Test Inspection Tooling and Equipment 23. 8 5 1 7 Production Scheduling 23,8 5 2 Identification and Traceability 23.
8 5 2 1 Identification and traceability supplemental 24. 8 5 3 Property Belonging to Customers or Externals Providers 24. 8 5 4 Preservation 24,8 5 4 1 Preservation Supplemental 24. 8 5 5 Post delivery activities 24,8 5 5 1 Feedback of information from service 24. 8 5 5 2 Service agreement with customer 24,8 5 6 Control of Changes 24. 8 5 6 1 Control of Changes Supplemental 25,8 5 6 1 1 Temporary change of process controls 25. 8 6 Release of products and services 25, 8 6 1 Release of Products and Services Supplemental 25.
8 6 2 Layout inspection and functional testing 25,8 6 3 Appearance items 26. 8 6 4 Verification and acceptance of conformity of externally provided products and services 26. 8 6 5 Statutory and regulatory conformity 26,8 6 6 Acceptance criteria 26. 8 7 Control of nonconforming outputs 26,8 7 1 1 Customer authorization for concession 26. 8 7 1 2 Control of nonconforming product customer specified process 26. 8 7 1 3 Control of suspect product 27,8 7 1 4 Control of reworked product 27. 8 7 1 5 Control of repaired product 27,8 7 1 6 Customer notification 27.
8 7 1 7 Nonconforming product disposition 27,9 PERFORMANCE EVALUATION 27. 9 1 Monitoring measurement analysis and evaluation 27. 9 1 1 General 27, 9 1 1 1 Monitoring and Measurement of Manufacturing Processes 27. 9 1 1 2 Identification of statistical tools 28,9 1 1 3 Application of Statistical Concepts 28. 9 1 2 Customer satisfaction 28,9 1 2 1 Customer satisfaction supplemental 28. 9 1 3 Analysis and Evaluation 28,9 1 3 1 Prioritization 28.
9 2 Internal audit 28,9 2 2 1 Internal Audit Program 29. 9 2 2 2 Quality Management System Audit 29,9 2 2 3 Manufacturing process audit 29. 9 2 2 4 Product Audit 29,9 3 Management Review 29,9 3 1 General 29. 9 3 1 1 Management Review Supplemental 29,9 3 2 Management Review Inputs 29. 9 3 2 1 Management Review Input Supplemental 29,9 3 3 Management Review Outputs 30.
9 3 3 1 Management Review Output Supplemental 30,10 IMPROVEMENT 30. 10 1 General 30,10 2 Nonconformity and Corrective Action 30. 10 2 3 Problem Solving 30,10 2 4 Error Proofing 30. 10 2 5 Warranty Management Systems 30, 10 2 6 Customer Complaints and Field Failure Test Analysis 31. 10 3 Continual Improvement 31,10 3 1 Continual Improvement 31.
11 Merit SUPPLIER REQUIREMENTS CHANGE REVIEW LOG 32. Introduction Business Philosophy, Merit is a customer focused organization dedicated to deliver outstanding products by fulfilling all. applicable requirements Merit committed itself to excellence and productivity We care about Customers. satisfaction and high Quality products We consider Quality to be the key element that underpins our. relations with Customers, Value for society is supplying customers high quality goods and services likewise equitably rewarding. employees and suppliers This will be attained by our commitment to. Maintain and improve Merit Business System, Continuous improvement of our processes and products. Standardize processes to reduce variation and immediate deviations elimination. Care for employees increasing their knowledge and skills. Build trust inside and outside the organization,Develop partnership with suppliers. Bruno Troumer,Global Purchasing Director,1 1 Scope General.
This document applies to external suppliers of automotive products processes and services. This includes products and services affected by OEM customer requirements such as but not limited to. production parts sorting rework software development service packaging logistics providers and calibration. services typically referred to as Indirect Suppliers Note that distributors adding no manufacturing value. must adhere to sections 4 3a 4 3i and 8 2 1 of this document. Section 5 1 1 1 Corporate Responsibility applies to all suppliers to Merit Automotive including Indirect. The current version of IATF 16949 the current version of ISO 9001 Merit General Terms and Conditions. and this document define the fundamental quality system and commercial requirements for Merit The. requirements apply throughout the Supplier s entire productive value stream including sub supplier. processes Suppliers are responsible to cascade all Merit requirements throughout their supply chain This. document contains the Merit specific requirements including which are supplemental to the current version of. IATF 16949 and the current version of ISO 9001, The US English language version of this document shall be the official version for purposes of third party. registration Any translations of this document shall be for reference only. 2 NORMATIVE REFERENCES,2 1 Normative and Informative References. The following reference documents are vital to the development of a quality system that meets the Merit standards. Therefore it is expected that the supplier will have the current version of the following documents. Production Part Approval Process PPAP,Statistical Process Control SPC. Potential Failure Mode and Effects Analysis FMEA, Advanced Product Quality Planning and Control Plan APQP. Measurement Systems Analysis MSA,CQI 8 Layered Process Audit Guidelines.
CQI 9 Special Process Heat Treat System Assessment. CQI 11 Special Process Plating System Assessment,CQI 12 Special Process Coating System Assessment. CQI 14 Automotive Warranty Management Guideline,CQI 15 Special Process Welding System Assessment. CQI 17 Special Process Soldering System Assessment. CQI 19 Sub Tier Supplier Management Process Guideline. CQI 20 Effective Problem Solving Practitioner,CQI 21 Effective Problem Solving Leader. CQI 22 The Cost of Poor Quality Guide,CQI 23 Special Process Molding System Assessment. CQI 27 Special Process Casting System Assessment, Minimum Automotive Quality Management System Requirements for Sub Tier Suppliers MAQMSR.
IATF 16949 sanctioned interpretation, The latest edition of the reference documents listed above applies unless otherwise specified by Merit Copies. of all reference documents except those specific to Merit are available from the AIAG at the following link. http www aiag org or International Automotive Task Force at http www iatfglobaloversight org iatf. publications,3 TERMS AND DEFINITIONS, 3 1 Terms and Definitions for the Automotive Industry. APV Annual Purchase Value, AQE Advanced Quality Engineering Merit engineers responsible for assessing potential suppliers and. taking contracted suppliers through the APQP process until the product is into production In some regions. the SQE may perform this role, Buyer PLPL The Merit Automotive representative responsible for supplier selection negotiation and. contract issuance, Capacity Verification A verification methodology to demonstrate that a supplier can meet the capacity.
planning volume requirements as defined in the GP Request for Quote RFQ. Carry Over Part A part that is currently sourced and PPAP approved that is going to be used on a new. customer program for additional volume,CPM Complaints Per Million parts received. Direct Supplier Producers of production materials production or service parts assemblies heat treating. welding painting plating or other finishing services that are used in the creation of the final product that is. shipped to Merit customers These material parts or services are used to fulfill the requirements of a Merit. product drawing material specification or purchase specification. DUNS Number A nine digit number assigned and maintained by Dun and Bradstreet to identify unique. business establishments DUNS numbers are assigned worldwide and include US Canadian and. international organizations, Family Parts These are groups of parts processed on the same production line using the same control plan. MERIT Customer Specific Requirements For Use with ISO 9001 2015 And IATF16949 2016 Effective August 31 2018 1

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