Adobe Encore CS3 Troubleshooting

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Legal notices,Legal notices, For legal notices see http help adobe com en US legalnotices index html. A note to our customers, Adobe provides this searchable PDF of archived technical support documents as a service to our. customers who own and continue to enjoy older unsupported versions of our software products The. information in these documents is not updated and will become increasingly less accurate as. hardware browsers and operating systems continue to evolve Please be aware that these archived. documents reflect historical issues and solutions for products that are no longer supported Adobe. does not warrant that the information in this document is accurate. Last updated 11 24 2015, Weblinks in exported Adobe Flash project do not work Encore CS3 1. Troubleshoot preview and playback issues Adobe Encore DVD 2 0 2. Troubleshoot errors or freezes when you burn DVD or Blu ray discs Encore CS3 on Mac OS 4. Troubleshoot errors or freezes when you burn DVD or Blu ray discs Encore on Windows 9. Troubleshoot damaged projects in Encore CS3 on Windows 17. Troubleshoot damaged projects in Encore CS3 on Mac OS 23. Transparent areas are black when you import a PSD file Adobe Encore 28. No audio on burned DVD Encore CS3 29, Manually remove Adobe Encore DVD 2 0 Windows XP 29. Library content is missing Encore CS3 32,Adobe Flash export in Encore CS3 33.
File formats supported in Adobe Encore CS3 35, Error Access Denied when you burn a dual layer DVD or build a DVD folder or image greater than 4 7 GB Encore CS3 on. Windows Vista 37,Adobe Encore DVD 2 0 and Windows Vista 38. Encore CS3 hangs or freezes on launch Windows 39,Encore CS3 and Blu ray 40. Editing and sync issues in Encore DVD 2 0 44, DVD burner is not recognized for limited users in Encore CS3 Windows 44. Cannot open Encore DVD 1 0 project in Encore CS3 45. Cannot drag and drop an After Effects composition Encore CS3 on Windows Vista 46. Blu ray Error 6 occurs in Encore CS3 on Windows XP 46. AUSPS Intelligent Mail Barcodes rendered too tall Output Designer 5 7 47. Last updated 11 24 2015, Weblinks in exported Adobe Flash project do not work.
Encore CS3, When you play an Adobe Flash project exported from Adobe Encore CS3 that contains weblinks nothing happens or. you receive the following error message when the weblink is activated. Adobe Flash Player has stopped a potentially unsafe operation The following local application on your computer or. network Flash project is trying to communicate with this Internet enabled location weblink location To let this. application communicate with the Internet click Settings You must restart the application after changing your settings. The link points to a URL that is outside the domain where the Adobe Flash DVD is located. Solution 1 Manually adjust the Adobe Flash Player security settings. 1 Open the Adobe Flash Player Global Security Settings Panel. 2 Do one of the following, If you would like to allow all weblinks to function as intended select Always Allow. If you would like only specific weblinks to function do the following. a Select Add Location from the Edit Locations menu. b Type in the URL or location where the Flash DVD is located. c Click Confirm, For more information see How do I let local Adobe Flash content communicate with the Internet TechNote. Solution 2 Create an mms cfg file, Note This solution is for network administrators only. You can create and distribute an mms cfg file that automatically adjusts the security settings of all Adobe Flash Player. installations on your network For more information about how to create and configure the mms cfg file see the PDF. file Adobe Flash Player 10 Security White Paper,Last updated 11 24 2015.
Additional Information, The default security settings for Adobe Flash Player do not allow users to access a URL that is outside the domain of. the current SWF file For instance if the SWF file is located at www adobe com the weblink can only access URLs. within the www adobe com domain such as www adobe com support tutorial swf It cannot access URLs such as. www myflashdvd com tutorial swf because it is on a different domain SImilarly if the SWF file is located on your hard. drive or on a CD it cannot access any URLs on the Internet unless you change the security settings. For more information about Adobe Flash Player security settings see How do I let local Adobe Flash content. communicate with the Internet TechNote 4c093f20 or Adobe Flash Player Online Help. Troubleshoot preview and playback issues Adobe,Encore DVD 2 0. What s covered,Beginning troubleshooting,Intermediate troubleshooting. Playback issues in Adobe Encore DVD 2 0 have a variety of symptoms The following symptoms may occur when you. use the preview feature when you play video in the Monitor panel when you play to an external device or when you. edit a menu or slide,Video or audio exhibits stuttered playback. Video or audio cut in and out,Audio is out of sync with video.
Video displays as black in the monitor panel or after burned to disc. There are general redraw problems in the user interface. Encore DVD returns the error message Invalid requested time when you transcode a file. Beginning troubleshooting,1 Test the DVD on a variety of players. Not all DVD players behave the same way By testing the DVD on a variety of players both set top and software you. can determine if the problem is related to the DVD itself or just the player. 2 Make sure that the system meets the requirements for digital video. Video may not play correctly if your system doesn t meet the following requirements. Intel Pentium 4 1 4 GHz processor or faster, Windows XP Professional or Home Edition with Service Pack 2. 512 MB RAM 1 GB or more recommended, Hard disk with at least 16 GB of space for installation and ongoing work RAID recommended for HDV HD editing. 1280 x 1024 or greater color monitor resolution 32 bit display adapter. QuickTime 6 5 required to support import and export of QuickTime files. Supported DVD burner,Last updated 11 24 2015,Stereo sound card. For a list of supported DVD burners visit the Adobe website at www adobe com products encore systemreqs html. 3 Update video display card drivers, Outdated or flawed video display card drivers may incorrectly display motion video and textures or incorrectly report.
their ability to display motion video or textures to Adobe Encore DVD Contact the video display card manufacturer. for the latest display drivers and driver information. 4 Select an appropriate Playback Quality setting, You can display playback in the Encore DVD Monitor panel at either High quality Draft quality or Automatic quality. By default the Monitor panel displays video at High quality that is it displays all the pixels of each frame of video. When Encore DVD plays back unrendered video at High quality the video may stutter or jerk When you select Draft. quality Encore DVD always displays video at one half resolution in the Monitor panel When Draft quality is selected. playback is smooth but the image quality is affected When you select Automatic quality for the Monitor panel Encore. DVD dynamically adjusts image resolution between High quality and Draft quality to best address the available system. To choose the Monitor panel playback quality select File Preferences General and then select an appropriate. Playback Quality setting, 5 Deselect the Automatic option in Audio Video preferences. 1 Choose File Preferences Audio Video Out,2 Under Video Playback deselect Automatic. 3 In order for the change in preference to take effect you must close the Monitor panel and then reopen it. The Automatic option is selected by default allowing Encore DVD 2 0 to play video in a Standard Direct3D mode. When it is not selected video plays in GDI mode,6 Troubleshoot slideshow playback issues. Many DVD players both set top and software handle playback of slideshows differently To conserve disc space. Encore DVD creates an MPEG I frame for each slide then assigns a duration for that frame based on the slide s duration. Many players cannot accurately display these and will instead display only a single frame of the image before reverting. to a black screen for the duration of the slide, If you are experiencing playback issues with your slideshow be sure to play it back using a variety of players If you.
determined that slideshow playback is the issue then you can try the following workarounds to ensure the slideshow. will playback correctly on all players, Note The following workarounds will increase the amount of space used on the DVD. Add zooms or pans to each slide, When you add a zoom or pan effect to a slide Encore DVD will render the slide as a video file instead of an MPEG I. frame with duration,Create the slideshow in Premiere Pro. You can import all of your slides into Premiere Pro and create a slideshow there then export the file as an AVI import. it into your Encore DVD project and add it to a timeline. If you create the slideshow in Premiere Pro users cannot manually advance through the slideshow the same way they. can if it was created with the Encore DVD slideshow editor However if you add chapter points for each image then. viewers can skip ahead before the timeline automatically reaches the next image. Last updated 11 24 2015,Create menus from each slide and link them. By creating menus from each slide and linking them in the desired sequence users will have complete control over. when they can advance to the next image You can set up invisible buttons with invisible highlights to give the. impression that only the image is on screen or you can include visible navigation elements for the next and previous. slide as well as any option that is available for a traditional menu. If you create menus for each slide and link them then you cannot have a continuous soundtrack playing throughout. the slideshow Menus can have audio but they are specific to each menu and will start from the beginning each time. you access a new menu,Intermediate troubleshooting.
7 Optimize hard disks, Optimize hard disks by defragmenting them updating their drivers and configuring the disk drives These procedures. improve playback speed and performance in Encore DVD For further assistance with these tasks contact the hardware. manufacturer or an authorized repair service facility. Defragment hard disks by running the Disk Defragmenter utility included with Windows or a third party disk utility. such as Symantec Norton Utilities If you use external non system disks for video you can reformat them instead Be. aware that formatting erases all information on the disk For instructions see Windows Help or the documentation for. the utility, Update disk drivers to ensure that they aren t damaged or incompatible with the system If a disk was formatted with. a third party disk utility you must use the third party disk utility for this procedure For instructions see the. documentation that came with the utility, 8 Test digital video playback in a third party digital video utility. Play your video clips in an application other than Encore DVD to try to isolate the problem If playback is problematic. in an application other than Encore DVD the problem is not with Encore DVD troubleshoot your system or that video. 9 Optimize Encore DVD, For information about optimizing Encore DVD see the Encore DVD User Guide Online Help and document. Optimize performance of Encore DVD on Windows XP,Additional Information.
332497 Audio out of sync in Encore DVD 2 0, 332121 Video Playback option in Audio Video Out preferences Encore DVD. Troubleshoot errors or freezes when you burn DVD or. Blu ray discs Encore CS3 on Mac OS,What s covered,Initial troubleshooting. Determine whether to troubleshoot the system or the project. Troubleshoot hardware and system problems,Last updated 11 24 2015. Troubleshoot the project, This document can help you resolve problems that occur when you export projects to DVD or Blu ray disc from Adobe. Encore CS3 These problems can manifest themselves in many different ways including but not limited to errors. freezes and Adobe Encore CS3 unexpectedly quitting If Adobe Encore CS3 returns an error message search the Adobe. Support knowledgebase for specific solution information before performing the tasks in this document. To get the most from this document perform the tasks in order Keep track of the tasks you perform and the results of. each including errors or other problems Adobe Technical Support can use this information to better assist you should. you need to contact us, Note To avoid wasting DVD or Blu ray discs while you perform the tests described in this document that involve.
writing the project to DVD or Blu ray disc select Test Before Writing in the Make DVD or Blu ray disc Disc dialog box. before you export the project to disc When you click Build and Test Before Writing is selected the application. performs a test pass before writing to disc If the test is successful Adobe Encore CS3 writes to the disc If the test fails. Adobe Encore CS3 returns an error message that gives you more information about why the test failed. Initial troubleshooting, The tasks in this section can help you resolve the most common problems. Always restart the computer after a system error occurs to refresh its memory Continuing to work without restarting. such as Symantec Norton Utilities If you use external non system disks for video you can reformat them instead Be aware that formatting erases all information on the disk For instructions see Windows Help or the documentation for the utility Update disk drivers to ensure that they aren t damaged or incompatible with the system If a

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